Skills + Capabilities

I don’t just design screens. I make complex experiences make sense.

My work spans strategy, research, information architecture, interaction design, prototyping, usability testing, design systems, and cross-functional leadership — turning ambiguity into clarity at every level.

Jessi sketching a sitemap on a whiteboard

The Range I Move Across

Strategy
Research
Structure
Experience
Interface
System
Delivery
Leadership

Sticky notes on a whiteboard during a strategy workshop

A UX research heatmap overlaid on a mobile screen

A sitemap diagram mapping content structure

A flow diagram mapping a user experience

An interface design shown on a desktop monitor

A component library of buttons within a design system

A shipped digital signage experience at a live event

Selected Work

The projects behind it

UX Strategy + Experience Leadership

Mortgage Redesign

Set the strategic direction for a hard pivot from an educational microsite to a conversion-first mortgage experience.

Experience Mapping + Service Thinking

Visible: Recast the IA

Rebuilt the journey map and information architecture from the ground up.

Citi fraud and scam awareness quiz interface

Research + Insights

Citi Fraud & Scam Prevention

Interactive quiz teaching customers to identify fraud and phishing scams.

Information Architecture + Taxonomy

Fresh Market

Grocery IA and product categorization for The Fresh Market digital storefront.

UX + UI / Interaction Design

Bridgestone

A redesigned tire commerce experience built around a powerful fitment search.

Verizon Conversational Design System interface

AI + Emerging Experiences

Verizon CDS

Design system for AI-powered conversational interfaces across Verizon products.